Announcements came that Walt Disney World, Disneyland, and Disney Cruise Line were closing on March 14 and 15, 2020. So have Disney’s cancellation policies changed? Well, yes, since these are extenuating circumstances, Disney is offering refunds for some trips. Here are the details on cancellation and change fees for tickets and packages to Disney World and Disneyland.
How to Get Your Refund When Disney Closes
ETA: Disney Parks in the United States have now been closed until further notice. They have no reopening date, so to get a refund or change your Disney vacation, please contact your travel agent or call the numbers below.
Call Walt Disney World at (407) 939-5277 to cancel your booking or reschedule.
You can cancel or modify your plans Online on the Disney World Website.
According to Ziggy Knows Disney, Disney is automatically refunding all vacation packages and hotel rooms through at least June 30, 2020.
For Disneyland Vacations: Please contact The Walt Disney Travel Company for Disneyland questions and cancellations at (714) 520-5050.
Walt Disney World Resort Refunds
According to the Walt Disney World Website, here are the new policies because of Coronavirus.
First of all, if you have made reservations through a travel agent or 3rd party, you will need to contact them. However, if you booked directly through Disney, then these apply to you.
Disney World Tickets
Unexpired multi-day theme park tickets with unused days, or date-specific theme park tickets with a start date on or before March 31, 2020 will automatically be extended to use any date through December 15, 2020. If you are unable to visit by December 15, 2020, you may apply the value of a wholly unused ticket toward the purchase of a ticket for a future date.
Florida Resident Discover Disney Tickets may be used through July 31, 2020.
Guests who have purchased tickets for Disney After Hours, Disney Villains After Hours and Disney Early Morning Magic from March 16, 2020 through March 31, 2020 will be automatically refunded.
How does the Walt Disney World Coronavirus closure effect Annual Passes?
Walt Disney World annual passes will be extended by the number of days the parks are closed, March 16, 2020 through March 31, 2020.
Walt Disney World Resort Refund Policies
Guests who have not checked in for stays between March 16, 2020 through March 31, 2020 may modify or cancel their Disney Resort room reservation or Walt Disney Travel Company package up to their original check-in date. If no action is taken, Disney will automatically process a refund to the original form of payment within seven days of the original check-in date. If you did not book through Disney directly, please contact your travel professional.
Guests with packages booked through the Walt Disney Travel Company may currently reschedule for a “future date in 2020” without having to pay the $50.00 change fee.
If you want to cancel after the parks reopen, Disney will waive all Disney imposed change and cancellation fees up to the date of check-in through June 30, 2020.
Walt Disney World Hotels Closing
Previously, Walt Disney World hotels were going to remain open, but they will close March 20, 2020 at 5 p.m.
All Disney-owned Disney Springs store will close on March 17, 2020 until further notice.
Walt Disney World Dining
If you have made pre-paid reservations like Cinderella’s Royal Table or the Droid Depot in Galaxy’s Edge, then you will be automatically refunded.
All pre-paid dining and experience reservations will be automatically refunded if scheduled between March 16, 2020 through March 31, 2020.
Reservations made at locations impacted by the closure that required a credit card hold will not be charged a cancellation or no-show fee.
All FastPass+ Reservations from March 16, 2020 through March 31, 2020 will automatically be cancelled since the parks will be closed.
As of right now, this is Disneyland’s policy on their website:
While there have been no reported cases of COVID-19 at Disneyland Resort, after carefully reviewing the guidelines of the Governor of California’s executive order and in the best interest of our guests and employees, we are proceeding with the closure of Disneyland Park and Disney California Adventure Park, beginning the morning of March 14 through the end of the month.
The Hotels of Disneyland Resort will remain open until Monday, March 16 to give guests the ability to make necessary travel arrangements; Downtown Disney will remain open. We will monitor the ongoing situation and follow the advice and guidance of federal and state officials and health agencies. Disney will continue to pay cast members during this time.
Disneyland Resort will work with guests who wish to change or cancel their visits, and will provide refunds to those who have hotel bookings during this closure period. We anticipate heavy call volume over the next several days and appreciate guests’ patience as we work hard to respond to all inquiries.
Please contact The Walt Disney Travel Company for Disneyland questions and cancellations at (714) 520-5050.
Disneyland hotels are closing March 16, 2020 at 11 a.m.
Disney Stores Closing
Also all Disney Stores in North America are closing beginning March 17, 2020. You can still use shopDisney.com
These are crazy times, and I know Disney doesn’t make these decisions lightly. I feel for all those who have to cancel trips. Hopefully you can postpone and not cancel. Please stay safe and practice social distancing!